Backoffice support center
Operators and administrators knowledge base
By Aaron and 3 others4 authors151 articles
Understanding and Setting Up Group Discounts
Languages supported by the back office
What is self sign up?
How to add a new account
Self-Sign Up for a Specific Account
Creating and Setting Custom Electric Tariffs
Configuring Driver Membership Fees
Managing Fleet Account Display Settings
Managing Driver Access with Account-Level User Groups
Understanding and Managing Groups
Chargers' different statuses
View, edit, block, and delete a charger
How to add a charger in the Back Office platform
How to block the use of a charger
Understanding Charger Scope Settings
What is an Alias charger, and how do I give a charger an Alias?
How to Configure QR Codes for Chargers
How can I filter the charger by location
How to update the charger firmware
The Chargers tab columns
Edit the charger's connector type
How to Initiate Transactions for Specific Drivers
The charger stats
Reset Secure Chargers Password
Tracking Charger Incentives for US Operators
Adding Custom Comments to Chargers
Finding and Assigning Drivers to Transactions
Understanding EVSE IDs for Charger Identification
How to Manage Cable Locks on NexBlue Edge Chargers
How to Track Charging Session Stop Reasons
How do I know when a charger went offline
How to edit a driver
Assigning an RFID Card to a Driver in the Back Office
How to add a driver in the Back Office platform?
How to block or delete a user?
How to add Admins/ Viewers?
How do I make a QR code for the public chargers?
Forget Password (Backoffice)
What is an Admin, Agent, and Viewer?
User Roles and Scopes in the Back Office
How to turn on and off Operational alerts
Managing Password Resets in the Back Office
“First login” and “Last seen” user data columns
Setting Up Priority Users for Charging Access
Automatically assign drivers to accounts using email domains during self-registration
What if a driver's payment fails or is late in paying?
Charge Balance for All Driver Types from the Users Tab
Vehicle Pairing with Auto Charge Identifier
Driver onboarding and login in the mobile app
In the Wevo Back Office, what does tariff mean?
How to Add a New Site Location
How to Add a Panel?
UK random delay
What is Dynamic Load Control?
How to install a Shelly meter?
Customize Solar Energy Utilization and Prioritization
SolarEdge inverter and meter integration ☀️
Integrating your eGauge Meter with the Wevo Energy Platform
Understanding Offline Allocation for Chargers
Understanding Power Flow Management for DC Chargers
Using Site Classifications to Organize Charging Infrastructure
How to Configure Charging Session Limits
How to Set Scheduled EV Charging Limits on Main Panels
Stripe Onboarding Guide
Site Host revenue-share
Set how the back office will handle the member billing
Setting Up Per-Transaction Billing for Wevo Chargers
Stripe pre-authorization
How to Use Financial Owner for Group Billing
How to Re-bill Failed Transactions for Per-Transaction and Scan to Charge Charges
Re-billing Failed Transactions for Per-Transaction, Scan to Charge and Connector Payments
Understanding Private Charger Monthly Fee Calculations
Understanding Transaction Receipts for California Public Charging Sites
Per-Connector Billing for CPOs
Canadian public EV charging receipts meet Measurement Canada standards