Backoffice support center
Operators and administrators knowledge base
By Karina and 3 others4 authors156 articles
- Understanding and Setting Up Group Discounts
- Languages supported by the back office
- What is self sign up?
- How to add a new account
- Self-Sign Up for a Specific Account
- Creating and Setting Custom Electric Tariffs
- Configuring Driver Membership Fees
- Managing Fleet Account Display Settings
- Managing Driver Access with Account-Level User Groups
- Understanding and Managing Groups
- Chargers' different statuses
- View, edit, block, and delete a charger
- How to add a charger in the Back Office platform
- How to block the use of a charger
- Understanding Charger Scope Settings
- What is an Alias charger, and how do I give a charger an Alias?
- How to Configure QR Codes for Chargers
- How can I filter the charger by location
- How to update the charger firmware
- The Chargers tab columns
- Edit the charger's connector type
- How to Initiate Transactions for Specific Drivers
- The charger stats
- Reset Secure Chargers Password
- Tracking Charger Incentives for US Operators
- Adding Custom Comments to Chargers
- Finding and Assigning Drivers to Transactions
- Understanding EVSE IDs for Charger Identification
- How to Manage Cable Locks on NexBlue Edge Chargers
- How to Track Charging Session Stop Reasons
- How do I know when a charger went offline
- How to edit a driver
- Assigning an RFID Card to a Driver in the Back Office
- How to add a driver in the Back Office platform?
- How to block or delete a user?
- How to add Admins/ Viewers?
- How do I make a QR code for the public chargers?
- Forget Password (Backoffice)
- What is an Admin, Agent, and Viewer?
- User Roles and Scopes in the Back Office
- How to turn on and off Operational alerts
- Managing Password Resets in the Back Office
- “First login” and “Last seen” user data columns
- Setting Up Priority Users for Charging Access
- Automatically assign drivers to accounts using email domains during self-registration
- What if a driver's payment fails or is late in paying?
- Charge Balance for All Driver Types from the Users Tab
- Vehicle Pairing with Auto Charge Identifier
- Driver onboarding and login in the mobile app
- In the Wevo Back Office, what does tariff mean?
- How to Add a New Site Location
- How to Add a Panel?
- UK random delay
- What is Dynamic Load Control?
- How to install a Shelly meter?
- Customize Solar Energy Utilization and Prioritization
- SolarEdge inverter and meter integration ☀️
- Integrating your eGauge Meter with the Wevo Energy Platform
- Understanding Offline Allocation for Chargers
- Understanding Power Flow Management for DC Chargers
- Using Site Classifications to Organize Charging Infrastructure
- How to Configure Charging Session Limits
- How to Set Scheduled EV Charging Limits on Main Panels
- Stripe Onboarding Guide
- Site Host revenue-share
- Set how the back office will handle the member billing
- Setting Up Per-Transaction Billing for Wevo Chargers
- Stripe pre-authorization
- How to Use Financial Owner for Group Billing
- How to Re-bill Failed Transactions for Per-Transaction and Scan to Charge Charges
- Re-billing Failed Transactions for Per-Transaction, Scan to Charge and Connector Payments
- Understanding Private Charger Monthly Fee Calculations
- Understanding Transaction Receipts for California Public Charging Sites
- Per-Connector Billing for CPOs
- Canadian public EV charging receipts meet Measurement Canada standards
- Release Notes | BO-App-S2C | 20-Jun-26
- Release Notes | BO-App-S2C | 4-Jul-26 (Americas)
- Release Notes | BO-App-S2C | 4-Jul-26 (EU/IL)
- Release Notes | BO-App-S2C | 06-Jun-26
- Release Notes | BO-App-S2C | 16-May-26
- Release Notes | BO-App-S2C | 11-Apr-26
- Release Notes | BO-App-S2C | 21-Mar-26
- Release Notes | BO-App-S2C | 14-Feb-26
- Release Notes | BO-App-S2C | 24-Jan-26
- Release Notes | BO-App-S2C | 10-Jan-26