The Per Transaction billing option
You can bill registered drivers on a per-charging transaction basis.
Key Features of Per Transaction Billing
Versatile Applications: This new billing option is available for all use cases, including private chargers, shared chargers, initiated via RFID, and transactions initiated from the back office.
Failed Transactions Management: If payment processing fails, drivers will be promptly notified via email and automatically blocked. The notification will include instructions to contact support for assistance in resolving the issue. They will remain blocked until the operator admin unblocks them.
Detailed Statements & Balance Tracking: Each transaction will generate a row under the statements tab, similar to the S2C, ensuring clear and concise financial tracking.
Steps to Set Up Per-Transaction Billing
Go to the desired account.
Click on "Settings".
Select "Account Billing".
In the "Member Billing" dropdown, choose "Per transaction".
Charging Flow and Failed Transaction Handling
Driver finishes charging their electric vehicle.
Push notification is sent to the driver after charging completion (e.g., "Charging completed at 11:00, 23kWh added").
The system attempts to charge the driver's account.
If the charge fails:Driver is blocked in the Wevo back-office system.
A popup appears in the driver's app informing them that their account is blocked (they cannot remove the popup until the block is lifted).
An email notification is sent to the driver informing them about the block and how to resolve the issue (see email example below). In addition, back office users who have the “Operation alerts” option enabled will be blind copied (BCC) on the alert email. This allows them to contact the driver proactively and resolve the issue.
Sample Email Notification for Failed Transaction
Hi John,
We're contacting you because the recent charging session for your electric vehicle on April 18, 2024, at Rockefeller Center could not be processed with the credit card on file.
Your account has been temporarily blocked.
To resolve the payment issue and resume charging, please contact us at support@acme.com.
Best regards,
The Acme Team
How Can I View Blocked Users?
To view blocked users, navigate to the Users tab on the back office platform. All blocked users are colored red for a quick visual glimpse. If you wish to filter all blocked users:
Click on the Select columns button and enable the display of the Blocked column.
Click on the column's filter and select True.
How to Unblock a User?
To unblock a user, please follow these steps:
Navigate to the Users tab.
Locate the blocked user by either:
Filtering the user's name or email.
Enabling the Blocked column and using the filter as described above.
Click on the 3-dots menu and select Unblock.
The user will be unblocked, and the driver can use the app without any limitations.
By following these steps, you can efficiently manage per-transaction billing and ensure smooth operations for your drivers.