Understanding Charging Session Limits
Charging session limits help manage charger availability at high-demand locations by setting maximum duration or energy consumption thresholds. These limits apply to all transaction types including app-based charging, Scan to Charge, and RFID transactions.
Setting Up Session Limits
To configure charging session limits:
Navigate to the Energy tab.
Click on Add ("+" sign) or Edit from the 3-dot menu in the back office, then select the "Energy management" section from the left menu.
Locate the Charging Session Limit option
Select your preferred limit type: No Limit (default), Time Limit (minutes), or Energy Limit (kWh)
Enter the maximum allowed value in minutes or kWh
Optional: Enable the Ignore Limit for Priority Drivers toggle for essential users
Driver Notifications
The system automatically notifies drivers when they reach session limits through multiple channels:
In-App Notifications
Push notification alerts when limits are reached
Charging Limit Reached screen appears in the app
Example message: "Charging limit of 180 minutes reached. Please vacate the spot to let others charge."
SMS Notifications for Scan to Charge
SMS alert is sent when limits are reached
Example message: "Charging limit of 10 kWh reached. Please vacate the spot."
Important Considerations
Session limits help maintain fair access to charging stations by:
Preventing extended charging sessions that block other users
Supporting multiple charging transaction types, including app, Scan to Charge, and RFID.
Providing priority override options for essential users
Sending timely notifications to drivers
Note: When implementing session limits on AC chargers, idle fees should not be applied. Idle fee charges only apply if a vehicle completes charging before reaching the set limit.