Available: The charger is available to use. No vehicle is plugged in.

Preparing: The vehicle is plugged in, but no transaction was applied. If the charger is secured, the driver must start the transaction with the app or an RFID card. If the charger is plug-and-charge, the transaction will start automatically.

Charging: The charger is charging the vehicle.

Finishing: The driver stopped the transaction by the APP or unplugging the cable.

Completed: The battery is full. The vehicle stopped the transaction at 100% or any set-up the driver has applied in the car.

Paused: The driver started "Standard Charging" during peak hours. The charger has an active transaction and is paused until off-peak hours are set up for this account. This is relevant only to sites with delayed charging. To edit a site, please read this article.

Faulted: There is a problem with the charger. Faulted chargers typically provide an error code (diagnostic code). To view the diagnostic code for a faulty charger, unhide the 'Falult code' column in the chargers table. This column will contain a fault (diagnostic) code provided by the charger and can be used to report to the charger vendor. To resolve a faulted charger, please read this article.

Offline:

Unknown: The charger is online (connected to the back office) but not sending its exact status. A charger firmware issue may cause this. Typically, a reboot restores the charger to a known state.

Uncommissioned: The charger was added to the back office but has not been configured yet. Once the charger is configured to our platform, the status will change.

Unavailable: The charger is unavailable for use. This happens when it is upgrading its firmware or blocked by the operator.