Support

How to edit a driver

Learn how to assign one or more RFID cards to a driver using the Wevo Energy back office.

Assigning an RFID Card to a Driver in the Back Office

How to add a driver in the Back Office platform?

How to block or delete a user?

How to add Admins/ Viewers?

How do I make a QR code for the public chargers?

Forget Password (Backoffice)

What is an Admin, Agent, and Viewer?

Discover the different user roles and their capabilities in managing account access and operations in the back office.

User Roles and Scopes in the Back Office

How to turn on and off Operational alerts

Administrators can help users regain access to their accounts through a secure temporary password process.

Managing Password Resets in the Back Office

“First login” and “Last seen” user data columns

Learn how to designate and manage priority users who can override charging session limits and solar charging settings.

Setting Up Priority Users for Charging Access

Automatically assign new drivers to accounts based on their email domain when they self-register in the app.

Automatically assign drivers to accounts using email domains during self-registration

What if a driver's payment fails or is late in paying?

Operators can now bill outstanding balances for both monthly and per-transaction users from the Users tab.

Charge Balance for All Driver Types from the Users Tab

Learn how to pair vehicles with users so charging sessions can be authenticated directly through the EV, without app or RFID.

Vehicle Pairing with Auto Charge Identifier

Learn how drivers can be onboarded and log in to the mobile app, including admin invitations, self-sign-up, and login options.

Driver onboarding and login in the mobile app

Karina Zhirnikas

Johnny Nicolaevsky

Drivers Management

Find answers and get help from Intercom Support and Community Experts

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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