The Statements tab provides a comprehensive view of all your clients' statements and transactions. This article explains how to review statements, handle billing failures, and manage various payment scenarios.
Driver Statements
To review and manage statements:
Navigate to the Statements tab in the operator dashboard.
View each statement's status and future payments.
To download a statement:
Click the three-dot menu (...) on the far right of the statement row.
Select "Show statement" from the dropdown menu.
For Stripe users:
Click the "Paid" link in the statements tab to open a receipt in a new browser window.
From there, you can print or send the receipt to the driver.
View billing failure reasons
Use the Driver statements view to understand why a payment attempt did not succeed.
The Failure reason column is available in the Driver statements tab and can be turned on through Select columns. This provides visibility into billing platform errors and helps operators quickly identify issues like card declines.
To access it:
In Statements, open Driver statements.
Click Select columns and enable Failure reason. The reason is shown next to the relevant line, based on information from the billing platform.
If you need to act, use the steps in Managing Billing Failures or Re-billing Failed Transactions.
Managing Billing Failures
When a monthly billing fails:
The transaction status changes to "Billing failure".
The system automatically attempts to bill the amount due in the next billing cycle.
If successful, the status updates to "Billing failure (resolved)".
You can also surface the specific cause of a failed charge by enabling the Failure reason column. This helps decide whether to Re-bill or Mark as paid if the issue was resolved externally.
Handling Failed Guest (QR) / Connectors Payments / Group Billing
For guest (QR), connector payments, or group billing that are resolved outside the Wevo system:
Locate the failed transaction in the Statements tab. Use the "Type" column to filter statements:
"Per transaction" - for app users with accounts set to "Per transaction" under Member billing settings.
"Scan to charge" - Guest (QR) statements
"Account Chargers" - connectors statements
"Group statements" - group billing statements
Click on the 3-dots menu.
Select the "Mark as paid" to reflect the external resolution.
Re-billing Failed Transactions
This re-billing option is available for:
Accounts set to "Per transaction" under Member billing settings
Scan to Charge transactions
Connectors billing
Group billing
For failed transactions that require immediate action:
Navigate to the Statements tab.
Use the Status filter to select "Billing failure".
Locate the failed transaction.
Click the three-dot menu next to the transaction.
Select the "Re-bill" option to attempt the charge again.
By utilizing these features, you can efficiently manage statements, resolve billing issues, and ensure accurate transaction records across various payment scenarios.