What Are Idle Fees?
Idle fees discourage drivers from leaving their fully charged vehicles plugged in, ensuring charging stations remain accessible for other users.
Purpose of Idle Fees
Prevent extended occupation of charging stations
Encourage drivers to move vehicles after charging completion
Maintain fair access to charging infrastructure
When Idle Fees Are Applied
Fees can be charged after an optional grace period, giving drivers time to:
Receive charging completion notification
Move their vehicle from the charging station
Grace Period Guidelines
Grace period is optional
Minimum recommended grace period: 10 minutes
Configurable duration based on location needs
Configuring Idle Fees
Navigate to:
Operator settings
Rate plans menu
Click on the +Rate plan button or edit rate plan option
Select the Transaction fees section
Set parameters:
Idle fee
Idle fee grace period
Idle fee cap per transaction
You can also configure scheduled idle fees:
By default, idle fees apply 24/7.
If a schedule is set, idle fees only apply during the defined hours.
When a charging session spans both scheduled and unscheduled times, only idle time within the scheduled hours is billed.
To configure:
Navigate to Operator settings → Rate plans.
Add or edit a rate plan.
In the Transaction fees section, open the Idle fee settings.
Set the idle fee, grace period, and cap per transaction.
(Optional) Enable and select a schedule.
Driver Notifications
Drivers are informed about idle fees through multiple stages:
Idle fee appears on the rate details screen. An info icon is shown if idle fees are scheduled. Tapping it displays the active hours.
Pre-fee warning on "Charging completed" screen
Notification upon charging completion alerting that idle fee applies
Push notifications in the app and SMS messages in Scan to Charge indicate when idle fees are active or when they are set to begin
Fee application confirmation
Where Idle Fees Are Recorded
Idle fees appear in the Back Office:
Transactions tab - under the "Idle fee" column
Statement tab, Account statements sub-tab, under the "Idle fee" column
Additionally, idle fees are displayed on:
Driver statements
Individual invoices
By implementing idle fees, you can optimize charging station availability and improve the overall charging experience.