This article explains how to address failed transactions for accounts set to "Per transaction", Scan to Charge users and connector payments using the new re-billing feature.
Understanding Failed Transactions
Transactions can fail due to various reasons, including:
Payment processing issues (e.g., expired cards, insufficient funds)
Connectivity problems
Technical glitches in the charging or payment system
Re-billing Failed Transactions
A re-billing option is available for:
App users with accounts set to "Per transaction" under Member billing settings
Scan to Charge transactions
This option helps operators quickly resolve issues caused by failed payments, ensuring a smoother experience for drivers.
How to Re-bill a Failed Transaction
To re-bill a failed transaction:
Navigate to the Statements tab in the operator dashboard. Use the "Type" column to filter statements:
"Per transaction" - transactions within accounts set to "Per transaction" under Member billing settings.
"Scan to charge" - Guest (QR) statements
"Account Chargers" - connectors statements
Use the Status filter to select "Billing failure"
Locate the failed transaction
Click the three-dot menu next to the transaction
Select the "Re-bill" option
Benefits of Using the Re-billing Feature
Quickly resolve payment issues
Unblock drivers affected by failed transactions
Improve overall customer satisfaction
Reduce revenue loss from unsuccessful charges
By utilizing this re-billing feature, operators can efficiently manage payment issues for both app users with per-transaction billing, Scan to Charge users and connector payments maintaining a smooth charging experience across different payment methods.