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Re-billing Failed Transactions for Per-Transaction, Scan to Charge and Connector Payments
Re-billing Failed Transactions for Per-Transaction, Scan to Charge and Connector Payments

Learn how to re-bill failed transactions for per-transaction app users, Scan to Charge and connector payments, improving the charging experience.

Lizzie Karmi avatar
Written by Lizzie Karmi
Updated over 3 weeks ago

This article explains how to address failed transactions for accounts set to "Per transaction", Scan to Charge users and connector payments using the new re-billing feature.

Understanding Failed Transactions

Transactions can fail due to various reasons, including:

  • Payment processing issues (e.g., expired cards, insufficient funds)

  • Connectivity problems

  • Technical glitches in the charging or payment system

Re-billing Failed Transactions

A re-billing option is available for:

  1. App users with accounts set to "Per transaction" under Member billing settings

  2. Scan to Charge transactions

This option helps operators quickly resolve issues caused by failed payments, ensuring a smoother experience for drivers.

How to Re-bill a Failed Transaction

To re-bill a failed transaction:

  1. Navigate to the Statements tab in the operator dashboard. Use the "Type" column to filter statements:

    1. "Per transaction" - transactions within accounts set to "Per transaction" under Member billing settings.

    2. "Scan to charge" - Guest (QR) statements

    3. "Account Chargers" - connectors statements

  2. Use the Status filter to select "Billing failure"

  3. Locate the failed transaction

  4. Click the three-dot menu next to the transaction

  5. Select the "Re-bill" option

Benefits of Using the Re-billing Feature

  • Quickly resolve payment issues

  • Unblock drivers affected by failed transactions

  • Improve overall customer satisfaction

  • Reduce revenue loss from unsuccessful charges

By utilizing this re-billing feature, operators can efficiently manage payment issues for both app users with per-transaction billing, Scan to Charge users and connector payments maintaining a smooth charging experience across different payment methods.

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