Understanding Stop Reason Tracking
The Stop Reason feature provides detailed insights into why charging sessions end, helping optimize charging operations and troubleshoot potential issues. The system captures standardized stop reasons, ensuring consistent data across your charging network.
Accessing Stop Reason Data
To view stop reason information in the Back Office:
Navigate to the "Transactions" tab
Click the column menu
Enable the "Stop Reason" column, which is hidden by default
Stop Reason Categories
The system tracks the following standardized stop reasons, as defined in the OCPP 1.6 protocol:
DeAuthorized: Transaction stopped due to authorization status in StartTransaction.conf
EmergencyStop: Emergency stop button activation
EVDisconnected: Cable disconnection or vehicle movement from inductive charge unit
HardReset: Hard reset command execution
Local: Regular termination by the user at the charge point (RFID tap, button press)
Other: Miscellaneous reasons
PowerLoss: Complete power loss
Reboot: Local reset/reboot occurrence
Remote: Regular remote termination (smartphone app, exceeding prepaid credit)
SoftReset: Soft reset command execution
UnlockCommand: Central System unlock connector command
Benefits of Stop Reason Tracking
Stop Reason tracking enhances charging operations through:
Detailed monitoring of session termination causes
Pattern identification in charging behavior
Service quality improvement through termination analysis
Enhanced reporting capabilities with completion insights
This feature strengthens the platform's analytical capabilities by providing clear visibility into charging session endings across your network.