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Managing Password Resets in the Back Office

Administrators can help users regain access to their accounts through a secure temporary password process.

Lizzie Karmi avatar
Written by Lizzie Karmi
Updated over a year ago

Who Can Reset User Passwords

Administrators have the ability to reset passwords for:

  • App drivers requiring access to the mobile application

  • Account users managing back office functions

  • Multi account users working across multiple accounts

What Happens When a Password is Reset

When a temporary password is generated, users must change it during their first login. The temporary password:

  • Provides secure initial access

  • Remains valid for 30 days

  • Requires immediate update for continued access

How to Generate a Temporary Password

To reset a user's password, administrators can:

  1. Navigate to the Users tab

  2. Locate the specific user and click their three-dot menu

  3. Select "Reset password"
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  4. View the generated temporary password in the "Set password" dialog box
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  5. Click "Set temporary password" to finalize the process

When to Use Password Reset

Use the password reset function when:

  • Users are locked out of their accounts

  • New users need initial access

  • Security protocols require password changes

This secure process allows administrators to maintain account security while efficiently supporting all user types.

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