Who Can Reset User Passwords
Administrators have the ability to reset passwords for:
App drivers requiring access to the mobile application
Account users managing back office functions
Multi account users working across multiple accounts
What Happens When a Password is Reset
When a temporary password is generated, users must change it during their first login. The temporary password:
Provides secure initial access
Remains valid for 30 days
Requires immediate update for continued access
How to Generate a Temporary Password
To reset a user's password, administrators can:
Navigate to the Users tab
Locate the specific user and click their three-dot menu
Select "Reset password"
View the generated temporary password in the "Set password" dialog box
Click "Set temporary password" to finalize the process
When to Use Password Reset
Use the password reset function when:
Users are locked out of their accounts
New users need initial access
Security protocols require password changes
This secure process allows administrators to maintain account security while efficiently supporting all user types.