Why is the charger showing “Faulted”?
The charger status may change to "Faulted" after a power outage or power fluctuations, for example during bad weather. When power returns, the charger may not have booted up correctly.
Intermittent communication or a car not accepting a charge can also cause a "Faulted" status. These issues may come from loose cable connections, software glitches, or vehicle specific settings.
How to resolve it (site owners and operators)
Reset the charger from the dashboard. Open the Chargers tab, locate the charger, click the three dots "..." on the far right and choose Reset charger. The charger restarts and should return to an available state within a few minutes.
Check the charging cable. Make sure the cable is fully seated in the car and, for chargers with a detachable cable, in the charger.
Do not open the electrical cabinet or switch breakers yourself. Any work on the electrical installation must be done by a qualified electrician.
Contact support
If the charger is still faulted after the reset, open a ticket with the charger ID, the date and time of the reset, any error code shown, the charger model, and a short description of the issue. This helps us find the fault in the charger's logs.
Drivers: if a charger shows "Faulted", use another charger if one is available and contact the site operator or support with the charger ID.