Wevo Energy

Omer Benyamini

Aaron Baucum

Emma Gold-Utting

App and QR code (Scan to charger) support

Driver support center

Wevo Charging - Mobile App User Guide For Admins

Which smart phones and versions are supported by the Mobile App

Mobile phones supported

Languages supported by the mobile app

Learn about the different app push notifications drivers receive based on various charging scenarios.

App Push Notifications for Drivers

How to add an RFID card for your spouse/family?

Overview of the various mobile app messages and their meaning

Mobile app messages explained

Easily view charging rates for your private charger directly in the My Charger tab, even when no vehicle is connected.

Understanding Charging Rates on Private Chargers

Quickly identify the distance to available chargers and optimize your trip planning.

Find Nearby Chargers with Ease

Streamline your EV charging experience by finding the right charger with precision and ease.

Find Your Perfect Charging Spot with Advanced Map Filtering

Discover how to find, filter, and use charging stations efficiently using our advanced mapping tool.

Navigate Your EV Charging Journey with Comprehensive Map Features

Navigate to the right charger instantly by scanning QR codes directly in the app.

Simplify Charger Access with In-App QR Code Scanning

Instantly identify charging locations and socket availability at a glance.

Quickly Find Available Chargers with Smart Map Pins

Quickly locate EV charging stations and map destinations in one seamless search.

Find Chargers and Locations Faster with Smart Search

Maintain uninterrupted charging with flexible solar charging options.

Optimize Your Solar Charging Experience

How do I get access to my charger?

Learn how to start charging your EV via the Map or My charger menu, including steps, real-time updates, and delayed charging options.

How to Start a Charging Session

Forgot Password

Can't find a Sign-Up button? Contact support with your details so we can help create your account.

I can’t sign up for the app. What should I do?

Drivers may receive a refund based on charge time. Here's how it appears in the app, statements, and receipts.

Charging time refund visibility for drivers: App, receipts, and statements

Drivers can update their payment method and retry a failed transaction directly in the app, without needing to contact support.

How to update your credit card and retry a failed payment in the app

Scan an RFID tag directly on your home charger to add it to your profile without entering codes manually.

Add an RFID Tag by Scanning on a Private Charger

Drivers can now add RFID tags by scanning them on nearby shared or public chargers via the app.

How to Scan an RFID Tag on a Shared Charger

Drivers can now update payment methods and resolve failed transactions independently using a new self-service flow in the app.

Fix Failed Payments in the App

Drivers can check payment statuses, access receipts, and view monthly statements directly from the app’s Payment History screen.

View Payment Status and Download Receipts in the App

Learn how scheduled idle fees work, when they apply, and how to view them in your charging app.

Understanding Scheduled Idle Fees in the App

Learn how to sign up, log in, and access your driver account in the mobile app.

Getting Started With The Mobile App

Learn what an RFID card is, why it’s useful for EV charging, and how to start a charging session with it.

Using an RFID Card for EV Charging

Mobile App For Drivers

an article describing the process of restarting the app on both android and iphone

How to restart our mobile app

Why does the session not start with the RFID card?

Why did the charging stop too early?

Short article on how to restart your charger

How to restart your charger

What to do if the app says the charger is offline

The charger is showing offline in the app

Why does the station have the lights on but keep indicating it's Offline?

Why is the charger showing “offline”?

Why is the charging so slow?

Why is no electricity delivered to the EV?

The charger does not charge

Why did the charging session suspend?

The charger keeps dropping offline.

A short article describing how to resolve power issues with your charger

Resolve power issues with your charger

The app automatically detects existing accounts during sign-up and guides drivers through the correct login or password reset path.

Sign-Up Guidance For Existing Users

Karina Zhirnikas

App Troubleshooting For Drivers

Why won't the QR code scan start the charging session?

Guest charging (Scan to Charge) enables drivers with an account or App to charge using QR code scanning on their mobile app.  This guide provides a step-by-step guide.

How to Use Guest Charging

This guide shows you how to get your receipt after using QR code charging, also known as Scan-to-Charge or Guest Charging.

Getting Your Scan to Charge Receipt

This guide shows messages for Scan to Charge, also known as QR Code Charging or Guest Charging.

Scan to Charge messages explained

This article explains how to access the status screen during a scan-to-charge (also known as Guest charging or QR Charging) session.

Where is the status screen for my Scan to Charge session?

This article explains how to dispute a charge from your Scan to Charge session (also known as Guest Charging or QR Code Charging).

How to dispute a charge after using Scan to Charge?

Scan to Charge (AKA Guest Charging or QR Code Charging) allows drivers to charge their cars without an app or membership. 
Just scan a QR code at the station.

Can I start charging without using a mobile app?

This article explains to you what to do in case you have problems during Scan to Charge process.

The charging session didn't start. What should I do?

Learn how Stripe payment hold improves transaction security for Scan to Charge, reducing failed payment risks.

Understanding Stripe Payment Hold for Improved Transaction Security

Learn about the temporary hold on Scan to Charge transactions, why it appears as a charge, and how it differs from your actual payment.

Understanding the Temporary Hold on Scan to Charge Transactions

Can I use your app on a public charger?

Learn how parking time refunds are shown to drivers using Scan to Charge, including how they appear on receipts.

Charging time refunds for Scan to Charge: What appears on receipts

See when scheduled idle fees apply to your QR-initiated charging sessions and how to avoid them.

Scheduled Idle Fees in Scan to Charge Sessions

Guest Charging Using QR Code Scanning (Scan to Charge)

Find answers and get help from Intercom Support and Community Experts

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