Wevo Energy

Aaron Baucum

Lizzie Karmi

Teddy Flatau

App and QR code (Scan to charger) support

Driver support center

Wevo Charging - Mobile App User Guide For Admins

Which smart phones and versions are supported by the Mobile App

Mobile phones supported

Languages supported by the mobile app

Learn about the different app push notifications drivers receive based on various charging scenarios.

App Push Notifications for Drivers

How to add an RFID card for your spouse/family?

How to start a charging session

Overview of the various mobile app messages and their meaning

Mobile app messages explained

Mobile App For Drivers

an article describing the process of restarting the app on both android and iphone

How to restart our mobile app

Why does the session not start with the RFID card?

Why did the charging stop too early?

A short article describing how to resolve power issues with your charger

Resolve power issues with your charger

Short article on how to restart your charger

How to restart your charger

What to do if the app says the charger is offline

The charger is showing offline in the app

Why does the station have the lights on but keep indicating it's Offline?

Why is the charger showing “offline”?

Why is the charging so slow?

Why is no electricity delivered to the EV?

The charger does not charge

Why did the charging session suspend?

The charger keeps dropping offline.

How do I know when a charger went offline

App Troubleshooting For Drivers

Why won't the QR code scan start the charging session?

Guest charging (Scan to Charge) enables drivers with an account or App to charge using QR code scanning on their mobile app.  This guide provides a step-by-step guide.

How to Use Guest Charging

This guide shows you how to get your receipt after using QR code charging, also known as Scan-to-Charge or Guest Charging.

Getting Your Scan to Charge Receipt

This guide shows messages for Scan to Charge, also known as QR Code Charging or Guest Charging.

Scan to Charge messages explained

This article explains how to access the status screen during a scan-to-charge (also known as Guest charging or QR Charging) session.

Where is the status screen for my Scan to Charge session?

This article explains how to dispute a charge from your Scan to Charge session (also known as Guest Charging or QR Code Charging).

How to dispute a charge after using Scan to Charge?

Scan to Charge (AKA Guest Charging or QR Code Charging) allows drivers to charge their cars without an app or membership. 
Just scan a QR code at the station.

Can I start charging without using a mobile app?

This article explains to you what to do in case you have problems during Scan to Charge process.

The charging session didn't start. What should I do?

Learn how Stripe payment hold improves transaction security for Scan to Charge, reducing failed payment risks.

Understanding Stripe Payment Hold for Improved Transaction Security

Learn about the temporary hold on Scan to Charge transactions, why it appears as a charge, and how it differs from your actual payment.