How to resolve a failed payment
When a payment fails, drivers can update their card and retry the payment directly from the app. This allows them to continue charging without delays or support intervention.
Steps to resolve a payment issue
Open the app.
If the Payment issue banner appears, tap it. If not, go to Settings → Payments.
Update your credit card details.
After saving the new card, tap Retry payment to complete the transaction.
Benefits for drivers
Manage and resolve payment issues directly from the app.
Restore charging access quickly without waiting for support.
Avoid account blocking due to unpaid transactions.