If the QR code scan doesn't start the charging session, there are a few things that you need to check:
Do you know if the lights on the charger are turned on?
If no lights are lit up on the charger, the charger may be powered off. Please contact the local operator or contact support from the app.
If the light is on, there may be an issue with the communication of the charger, and it is not communicating with the server. Please contact the local operator or contact support from the app.
Are you getting a message saying the charger does not exist?
There may be a mistake in the configuration of the unit or an error with the QR print. Please contact the local operator or contact support from the app.