When using Scan to Charge, you may notice a temporary hold on your account that looks like a charge. This article explains what this hold means and how it differs from an actual charge.
What is the Temporary Hold?
The temporary hold is a pre-authorization amount placed on your payment method when you start a Scan to Charge session. It's important to understand:
This hold is not an actual charge
It's a temporary reservation of funds
The amount may appear as $50 (or equivalent in other currencies)
How the Process Works
Session Start: A temporary hold (e.g., $50) is placed on your payment method
During Charging: The hold remains in place
Session End: The actual amount based on your energy usage is calculated
Final Charge: You are only charged for the energy you used (e.g., $1.30)
Hold Release: The temporary hold (e.g., $50) is released
Important Points to Remember
You will see the hold amount (e.g., $50) at the start of each session
This is not a charge, but a temporary hold
Your final charge will be based on actual energy usage
The hold should be released shortly after your session ends
If the hold persists or you have concerns, please contact our customer support team for assistance.