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The charging session didn't start. What should I do?

This article explains to you what to do in case you have problems during Scan to Charge process.

Lizzie Karmi avatar
Written by Lizzie Karmi
Updated over 10 months ago

Sometimes, things don't go as planned when charging your electric vehicle. If you're having trouble with Scan to Charge, here's what to do:

  1. Try Again:
    If your charging session doesn't start, the first step is to try the Scan to Charge process again. Sometimes, a simple retry can solve the problem.

  2. Double-Check the Basics:

    • Make sure your phone has a good internet connection.

    • Check that you're scanning the correct QR code for your charging station.

    • Ensure your EV is properly connected to the charger.

  3. Contact Customer Support:
    Contact customer support for assistance. They can guide you through additional troubleshooting steps or help resolve any system issues.

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