Wevo Energy

Wevo Charging - Mobile App User Guide For Admins

Which smart phones and versions are supported by the Mobile App

Mobile phones supported

Languages supported by the mobile app

Learn about the different app push notifications drivers receive based on various charging scenarios.

App Push Notifications for Drivers

Overview of the various mobile app messages and their meaning

Mobile app messages explained

Easily view charging rates for your private charger directly in the My Charger tab, even when no vehicle is connected.

Understanding Charging Rates on Private Chargers

Quickly identify the distance to available chargers and optimize your trip planning.

Find Nearby Chargers with Ease

Streamline your EV charging experience by finding the right charger with precision and ease.

Find Your Perfect Charging Spot with Advanced Map Filtering

Discover how to find, filter, and use charging stations efficiently using our advanced mapping tool.

Navigate Your EV Charging Journey with Comprehensive Map Features

Navigate to the right charger instantly by scanning QR codes directly in the app.

Simplify Charger Access with In-App QR Code Scanning

Instantly identify charging locations and socket availability at a glance.

Quickly Find Available Chargers with Smart Map Pins

Quickly locate EV charging stations and map destinations in one seamless search.

Find Chargers and Locations Faster with Smart Search

Maintain uninterrupted charging with flexible solar charging options.

Optimize Your Solar Charging Experience

How do I get access to my charger?

Learn how to start charging your EV via the Map or My charger menu, including steps, real-time updates, and delayed charging options.

How to Start a Charging Session

Forgot Password

Can't find a Sign-Up button? Contact support with your details so we can help create your account.

I can’t sign up for the app. What should I do?

Drivers may receive a refund based on charge time. Here's how it appears in the app, statements, and receipts.

Charging time refund visibility for drivers: App, receipts, and statements

Drivers can update their payment method and retry a failed transaction directly in the app, without needing to contact support.

How to update your credit card and retry a failed payment in the app

Scan an RFID tag directly on your home charger to add it to your Wevo profile without entering codes manually.

Add an RFID Tag by Scanning on a Private Charger

Drivers can now add RFID tags by scanning them on nearby shared or public chargers via the app.

How to Scan an RFID Tag on a Shared Charger

Drivers can now update payment methods and resolve failed transactions independently using a new self-service flow in the app.

Fix Failed Payments in the App

Drivers can check payment statuses, access receipts, and view monthly statements directly from the app’s Payment History screen.

View Payment Status and Download Receipts in the App

Learn how scheduled idle fees work, when they apply, and how to view them in your charging app.

Understanding Scheduled Idle Fees in the App

Lizzie Karmi

Teddy Flatau

Emma Gold-Utting

Mobile App For Drivers

an article describing the process of restarting the app on both android and iphone

How to restart our mobile app

Why does the session not start with the RFID card?

Why did the charging stop too early?

Short article on how to restart your charger

How to restart your charger

What to do if the app says the charger is offline

The charger is showing offline in the app

Why does the station have the lights on but keep indicating it's Offline?

Why is the charger showing “offline”?

Why is the charging so slow?

Why is no electricity delivered to the EV?

The charger does not charge

Why did the charging session suspend?

The charger keeps dropping offline.

How do I know when a charger went offline

Aaron Baucum

App Troubleshooting For Drivers

Find answers and get help from Intercom Support and Community Experts

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