Wevo Energy

1. If your charger keeps dropping offline, you may have a weak signal where the charger is installed or something is interfering with the signal. Use a signal detector around the chargers to determine how strong a cell or WIFI signal is being broadcast around the charger/s. 
2. If you experience frequent disconnections while using a SIM card for communication, it could be due to a weak data signal. Checking the signal strength by simply looking at your cellphone is not a reliable practice. It is recommended to use a detector to obtain an accurate reading of the signal strength. If the signal is weak, you may need to consider switching to a different SIM provider or adding a cellular booster to improve the signal strength.
3. If you are using an Ethernet connection, please ensure it is securely connected. If the router lights are on and all connections are secure, a firewall may be blocking charger-server communication. Firewalls and site blockers are common for businesses. Please contact your company's IT department to open the necessary ports in the firewall for station communication.
4. If you use WIFI, here are a few tips to optimize your connection.
   1. Check the WIFI frequency. WiFi bands are 2.4 GHz, 5 GHz and 6GHz. Generally speaking, higher frequencies enable more incredible speeds but have reduced broadcast range. 2.4GHz is a longer range and a little more stable with most charger hardware. 
   2. Please ensure there are no walls or obstructions between the router and the charger. If there are no walls or obstructions, the range between the router and charger is around 20 meters away.
   3. If there is a wall between the router and the charger, the distance should be close to 10 meters. (Depending on the material and thickness of the wall, you may need closer) It is good practice to have the router in a line of sight to the chargers. 
       

1. The charger keeps dropping offline.
   1. If your charger keeps dropping offline, you may have a weak signal where the charger is installed or something is interfering with the signal. Use a signal detector around the chargers to determine how strong a cell or WIFI signal is being broadcast around the charger/s. 
   2. If you experience frequent disconnections while using a SIM card for communication, it could be due to a weak data signal. Checking the signal strength by simply looking at your cellphone is not a reliable practice. It is recommended to use a detector to obtain an accurate reading of the signal strength. If the signal is weak, you may need to consider switching to a different SIM provider or adding a cellular booster to improve the signal strength.
   3. If you are using an Ethernet connection, please ensure it is securely connected. If the router lights are on and all connections are secure, a firewall may be blocking charger-server communication. Firewalls and site blockers are common for businesses. Please contact your company's IT department to open the necessary ports in the firewall for station communication.
   4. If you use WIFI, here are a few tips to optimize your connection.
      1. Check the WIFI frequency. WiFi bands are 2.4 GHz, 5 GHz and 6GHz. Generally speaking, higher frequencies enable more incredible speeds but have reduced broadcast range. 2.4GHz is a longer range and a little more stable with most charger hardware. 
      2. Please ensure there are no walls or obstructions between the router and the charger. If there are no walls or obstructions, the range between the router and charger is around 20 meters away.
      3. If there is a wall between the router and the charger, the distance should be close to 10 meters. (Depending on the material and thickness of the wall, you may need closer) It is good practice to have the router in a line of sight to the chargers. 
          