If you do not see any electricity delivered to your EV, please check the following:
Are the lights on the charger lit up, showing the station has power?
The station may be a secure charger and not a plug-and-charge. To start the session, you must scan the QR for public chargers or your RFID. Ensure that the Wevo Energy app is used to confirm or approve the connection if the station is in Secure mode. Without this confirmation, delayed charging will not start.
If this is a private or shared charger, you will need to contact the site Admin to request access.
Check the settings on the EV and make sure there are no restrictions on charging times.5. Verify that the charging cable is securely connected to both the vehicle and the charger. The cable should be inserted until it clicks or locks into place. Additionally, check for visual or audio indicators on the vehicle or charger that confirm a successful connection.
If you notice the “waiting for energy” message on your phone, it indicates that the station has a time-of-use smart charging option, which offers regular charging during non-peak power times. To begin charging immediately, kindly select the "Switch to Boost Charging" option.6. Restart the charging session by unplugging and reconnecting the cable. If the issue persists, consult the user manual for your vehicle or charger for additional guidance.