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Why is no electricity delivered to the EV?
Aaron Baucum avatar
Written by Aaron Baucum
Updated over 11 months ago

If you do not see any electricity delivered to your EV, please check the following:

  1. Are the lights on the charger lit up, showing the station has power?

  2. The station may be a secure charger and not a plug-and-charge. To start the session, you must scan the QR for public chargers or your RFID.

    1. If this is a private or shared charger, you will need to contact the site Admin to request access.

  3. Check the settings on the EV and make sure there are no restrictions on charging times.

  4. If you notice the “waiting for energy” message on your phone, it indicates that the station has a time-of-use smart charging option, which offers regular charging during non-peak power times. To begin charging immediately, kindly select the "Switch to Boost Charging" option.

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