When the app shows a charger as offline, the charger is not communicating with the system right now. This can be because it lost its network connection or because it is not receiving power.
What you can do as a driver:
Wait a few minutes and refresh the charger in the app. Short connection drops often recover on their own.
If the charger lights or display are on and you have an RFID card on your account, try starting the session with the card. Once communication is restored, the charger reports the session from the time of the swipe.
If another charger is available nearby, use that one.
Do not open electrical panels or switch breakers yourself. Restoring power or connectivity to a charger is handled by the site operator or the charger owner.
If the charger stays offline, contact support and include the charger ID printed on the charger label, the connector number, and the time you tried to charge.