About This Feature
When a driver enters an email already registered with the operator, the app automatically determines the correct next step. This reduces confusion and eliminates unnecessary support tickets.
How It Works
The driver enters their email during sign-up.
The app checks if the email already exists:
Invited but not activated: A temporary password is resent, and the driver is prompted to check their email.
Already active: The driver is prompted to sign in or use the Forgot password option.
What Drivers See
Invitation resent: A pop-up confirms a new temporary password was sent.
Try signing in: A pop-up advises the driver to log in or reset the password.
Benefits
Reduces operator workload by enabling self-service account recovery.
Prevents duplicate account creation.
Provides a clear, guided sign-in process.
FAQ
What if a driver doesn’t receive the temporary password email?
They should check their spam folder or contact operator support.Can operators disable this behavior?
No. This logic ensures consistent onboarding flow for all operators.