Re-billing failed transactions helps address billing issues and resolve blocked drivers caused by failed payments, ensuring a smoother driver experience.
Understanding Re-billing for Failed Transactions
The re-billing option is available for:
Accounts set to "Per transaction" under the Member billing settings
Scan to Charge transactions
This feature streamlines the process of addressing billing issues, allowing operators to quickly resolve payment problems and maintain a positive driver experience.
Steps to Re-bill a Failed Transaction
To re-bill a failed transaction, follow these steps:
Navigate to the Statements tab in the operator dashboard.
Use the Status filter to select "Billing failure" to locate the failed transaction.
Click the three-dot menu next to the transaction.
Select the "Re-bill" option from the menu.
By utilizing this re-billing feature, operators can efficiently manage payment issues, reduce the number of blocked drivers, and maintain a smooth charging experience for their users.