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Charger Troubleshooting
Troubleshooting your charger
Resolve power issues with your charger
How to restart your charger
The charger is showing offline in the app
Why does the station have the lights on but keep indicating it's Offline?
Why won't the QR code scan start the charging session?
Why is the charger showing “Unavailable” or “offline”?
How to resolve a "Faulted" charger status
Why is the charging so slow?
Why is no electricity delivered to the EV?
The charger does not charge
Why did the charging session suspend?
The charger keeps dropping offline.
How do I know when a charger went offline
How to check if a charger is trying to communicate with the system?
How do I get charger logs?
The charger status is offline with an exclamation mark.