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The charger status is offline with an exclamation mark.
The charger status is offline with an exclamation mark.

What to do when a charger status shows a gray circle with ''

Teddy Flatau avatar
Written by Teddy Flatau
Updated over 3 months ago

When a charger's status is offline with an exclamation mark, the charge is trying to communicate with the back office using the wrong security credentials. The system will not connect the charger until its credentials are reset.

Don't hesitate to contact one of our support agents. They can quickly reset the charger credentials so that the charger can reconnect.

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