Real-Time Support with Olivia in Scan to Charge
Overview:
Olivia, Wevo’s voice-based support agent, is designed to deliver natural, 24/7 assistance at scale — and is now further integrated into the Wevo platform, giving her access to live charger data during Scan to Charge sessions. Rather than relying solely on driver input or the knowledge base, Olivia can retrieve the charger’s alias, scope, and real-time status. This enables her to diagnose issues on the spot and guide drivers through solutions with a level of precision previously out of reach for AI-driven support.
How to connect with Olivia during Scan to Charge
Tap the Help link on the Scan to Charge screen.
Generate a 4-digit support code.
Tap Call Support.
When connected, provide the support code to Olivia.
Olivia will fetch the charger's alias, scope, current status, and status history to assist.
Benefits for drivers and operators
Olivia uses live data to diagnose charging issues during support calls.
Reduces the need to escalate cases to human agents.
Increases first-call resolution rates by eliminating guesswork.
Supported languages
Olivia supports a curated set of languages optimized for voice accuracy. Contact Wevo Support for activation options.