This article explains how to address failed transactions for accounts set to "Per transaction" and Scan to Charge users using the new re-billing feature.
Understanding Failed Transactions
Transactions can fail due to various reasons, including:
Payment processing issues (e.g., expired cards, insufficient funds)
Connectivity problems
Technical glitches in the charging or payment system
Re-billing Failed Transactions
A re-billing option is available for:
App users with accounts set to "Per transaction" under Member billing settings
Scan to Charge transactions
This option helps operators quickly resolve issues caused by failed payments, ensuring a smoother experience for drivers.
How to Re-bill a Failed Transaction
To re-bill a failed transaction:
Navigate to the Statements tab in the operator dashboard
Use the Status filter to select "Billing failure"
Locate the failed transaction
Click the three-dot menu next to the transaction
Select the "Re-bill" option
Benefits of Using the Re-billing Feature
Quickly resolve payment issues
Unblock drivers affected by failed transactions
Improve overall customer satisfaction
Reduce revenue loss from unsuccessful charges
By utilizing this re-billing feature, operators can efficiently manage payment issues for both app users with per-transaction billing and Scan to Charge users, maintaining a smooth charging experience across different payment methods.